Return, Exchange, and Refund Policy

Return, Exchange, and Refund Policy - TheVanya’s

At TheVanya’s, we strive to make your shopping experience smooth and enjoyable. Please carefully review the following terms and conditions before making a purchase.

General Terms

Request Timeframe: All return or exchange requests must be initiated within 3 days of delivery.
Single Request per Order: Only one request per order (cancellation, return, or exchange) is allowed.

Return and Exchange Policy

Eligibility Criteria for Returns/Exchanges:

Requests can be initiated once per order and within 3 days of delivery, provided:

Product(s) are unused and unwashed.
Tags are intact.
Items were not purchased during a sale or at a discounted price.
Product(s) have not been custom altered or tailored.

Ineligible Scenarios for Returns:

Returns will not be accepted under the following conditions:

Customized or Altered Products: Items tailored to customer specifications.
Sale or Discounted Items: Products purchased at a discounted price.
Used or Washed Items: Includes products with signs of wear, stains, odors, or damage.
Missing Tags or Packaging: Items without original tags, labels, or packaging.
Accessories in a Set: Items like dupattas or blouses that are part of a set cannot be returned individually.
Color Variations: Slight color differences due to lighting or fabric dyes are not considered defects.
Subjective Reasons: Disliking the design, color, or style after delivery.
Opening Without Video Proof: Damage or defect claims require a clear unboxing video.
Late Requests: Requests made beyond 72 hours of delivery.
Improper Packaging During Self-Return: Returns without proper packaging or missing essential details (name, order ID, and contact information).

Refund Policy

Refund Process:

Store Credit Refunds:
- Applicable for size exchanges, customer preference, or other non-defective reasons.
- Issued within 3-5 working days after quality inspection.
- Store credit can be used for future purchases.
Original Payment Mode Refunds:
- Applicable for wrong, damaged, or defective products upon delivery.
- Requires unboxing video and photographic evidence.
- Refunds may take an additional 2-3 business days for bank processing.
Platform Charges: For non-defective refunds, a nominal deduction of ₹300 per dress will apply as platform and processing fees.

Refund Timelines:

Refunds are generally completed within 2-3 weeks, including inspection and bank processing time.

Exchange Policy

Damaged/Incorrect/Missing Products:

Inform us within 72 hours of delivery.
Reverse pickup or self-return options are available based on location.
No return fee for damaged/incorrect items (evidence required).

Size Exchanges or Alternative Products:

Request a size exchange within 72 hours of delivery.
If the requested size is unavailable, an exchange with another product will be offered.
Reverse Pickup Fee: ₹150 per product, prepaid by the customer.
Each order is eligible for only one size exchange.

Return/Exchange Process

Initiate Request: WhatsApp us at +91-9958544312 or email info@thevanyas.com within 3 days of delivery.
Provide Evidence: Share reasons for the return along with supporting images or an unboxing video (mandatory for damaged/incorrect products).
Shipping Options:
- Reverse Pickup: Arranged within 2-5 working days if eligible.
- Self-Return: For locations without reverse pickup, use a traceable shipping method. Include name, order ID, and mobile number on the package.
Processing Timeline: Exchanges or replacements are processed within 3-5 working days of receiving the returned item.

Shipping Charges for Returns/Exchanges

Free Shipping: For damaged or incorrect items (proof required).
Customer-Initiated Exchanges: ₹150 reverse pickup charge per product.

Cancellation Policy

COD Orders: Cancellations are allowed within 24 hours or before the order status changes to "Processing."
Prepaid Orders: A 5% fee is deducted for cancellations after payment to cover platform charges.
TheVanya’s reserves the right to cancel orders due to product unavailability or repeated cancellations by customers.

Delivery Issues

Tampered Packages: Report within 24 hours with an unboxing video.
Non-Delivery: Inform us within 24 hours of a "Delivered" status in tracking records.

For assistance, please contact us via WhatsApp at +91-9958544312 or email info@thevanyas.com.